Quality Assurance Manager

📋 Description

• Manage and update internal tracking systems
• Review case files to ensure compliance with contractual agreements
• Conduct file and system maintenance reviews for all Workforce Innovation and Opportunity Act
• Assist with the development, implementation and enforcement of quality assurance plans
• Conduct Company Quality Measurement Tool standard quarterly reviews to ensure standard operating
• Recommend corrective actions; implement corrective action plans, regarding overall project success

🎯 Requirements

• Direct related work experience in quality control or performance monitoring
• Familiarity with applicable federal, state and local laws and regulations
• Accustomed to complex, fast-paced and confidential work environment
• Excellent written and verbal communication skills including understanding the legal language of
• Demonstrated computer skills, able to use various software programs for correspondence, reports
• Must establish and maintain effective working relationships with, and among, all personnel