Quality Assurance Specialist

📋 Description

• Perform QA monitoring for call center operations and teams.
• Identify areas for improvement.
• Evaluate customer interactions (phone, social, email) and metrics.
• Create and track quality-monitoring reports.
• Communicate feedback and follow up with all teams.
• Recommend policy changes based on QA observations.

🎯 Requirements

• Bachelor’s Degree or equivalent related QA experience
• 1-3 years QA experience (preferred)
• Commitment to excellence and high standards
• Excellent interpersonal communication and ability to interact at all levels
• High attention to detail and accuracy
• Strong organizational, problem-solving and analytical skills

🎁 Benefits

• Equal opportunity employer
• No third-party recruiter fees