Quality Assurance Specialist

📋 Description

• Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation
• Implements a continuous quality improvement process through the continuing review of operations and
• Evaluates internal reports and provides all required monitoring documents
• Develops and implements continuous quality improvement processes
• Reviews customer survey data regularly
• Communicates effectively with management and staff, using good judgment and diplomacy

🎯 Requirements

• Familiarity with applicable federal, state, and local laws and regulations
• Accustomed to a complex, fast-paced, and confidential work environment
• Excellent written and verbal communication skills
• Computer literate; able to use various software programs for correspondence, reports, statistical
• Bachelor's Degree or two years of case management experience preferred
• Directly related work experience in performance monitoring