Quality control in a BPO Customer Support Project with Bulgarian and English (Varna on site)

📋 Description

• Monitor transactions to identify quality opportunities and drive continual performance improvements
• Provide feedback to team members, client, and leadership
• Be up to date with all processes and changes and share best practices with the team
• Do root cause analyzes of verbatim and customers’ surveys
• Participate in client and internal calibrations
• Perform trainings for new hires, refreshers, upskilling, provide coaching and feedback sessions

🎯 Requirements

• Fluency in Bulgarian and English at level B2 or higher
• Enthusiastic and eager to learn
• Enjoy working in a dynamic environment and be flexible to change
• Any experience with Google Docs, Sheets and Deck and related Google programs is a plus
• Possess analytical thinking and be keen on working with data
• QA support expertise is an advantage

🎁 Benefits

• Long-term job security with permanent contract
• Additional health insurance and life insurance
• Food vouchers
• Competitive salary + extra bonus (PBI)
• World-class on-the-job training
• Multisport card partially covered by the company