Quality of Service Specialist

📋 Description

• Evaluate reps' ticket handling via audits of interactions.
• Assess communication quality, accuracy, and adherence to standards.
• Identify trends and recurring issues in service delivery.
• Provide constructive, actionable feedback to reps and managers.

🎯 Requirements

• Organized and methodic
• Great communicator and collaborator
• Comfortable providing constructive feedback to others
• Analytical thinker
• Solid experience in Customer Support or customer-facing operations
• Excellent English (spoken and written)

🎁 Benefits

• The Payoneer Ways of Working
• Act as our customer’s partner on the inside
• Learn what customers need and create what helps them go further
• Continually improve and stay accountable
• Build each other up and help each other grow