Quality Program Lead, X Safety

📋 Description

• Develop and maintain a comprehensive Quality program to ensure a consistent, safe user experience.
• Leverage AI-driven tools for quality monitoring, content moderation performance analysis, and
• Oversee the content moderation quality frameworks across both captive and third-party vendor
• Manage a high-performing team of Quality Analysts, including full-time employees and contractors.
• Collaborate with Operations Managers, Site Leads, and Vendor Operations to drive continuous quality
• Define precise audit sampling methodologies and construct robust quality processes for policy

🎯 Requirements

• Bachelor’s degree in a relevant field or equivalent practical experience.
• 4–5 years of quality management experience specifically within captive and vendor content
• Proven experience managing and leading teams of Quality Analysts.
• Deep expertise in designing, scaling, and running global alignment and calibration processes.
• Strong data analytics capabilities, including sampling methodology, coaching frameworks, and