Quality Specialist Complaints

📋 Description

• Support the receipt, processing, documentation, and tracking of product complaints in accordance
• Review complaint information for completeness and accuracy, ensuring that relevant records and
• Assist in the collection, organization, and analysis of complaint-related data to identify trends
• Maintain accurate databases, spreadsheets, and reports to support complaint management, quality
• Use Microsoft Excel, Access, and PowerPoint to manage quality information, analyze data, and
• Collaborate with relevant internal teams to ensure that complaints are communicated, documented

🎯 Requirements

• A scientific education, such as a Master of Science (MSc) degree or an equivalent qualification.
• A vocational qualification in a relevant field, such as Pharmacy Technician (PTA), Pharmacy
• At least one year of professional experience in the healthcare sector, such as a pharmacy
• Excellent working knowledge of Microsoft Excel, Access, and PowerPoint, with the ability to manage
• Business-fluent English skills, including the ability to communicate clearly in writing and
• Strong attention to detail and accuracy when reviewing documentation, processing information, and

🎁 Benefits

• Remote work opportunity: Work remotely from India, offering flexibility in your day-to-day working
• Full-time employment: A full-time position providing the opportunity to build experience in quality
• Healthcare industry experience: Develop your expertise in product quality, complaint handling, and
• Professional development: Strengthen your scientific, analytical, documentation, and
• Cross-functional collaboration: Work with relevant teams to support quality processes, effective
• Meaningful contribution: Help support product quality, reliable complaint management, and high