Quality Supervisor

📋 Description

• Own the end-to-end quality audit program for order processing, claims, prior authorizations
• Maintain a working audit caseload alongside the team to model best practices and demonstrate audit
• Develop, document, and continuously improve QA scorecards, audit tools, SOPs, and calibration
• Serve as the escalation point for quality concerns, leading root cause analysis, real-time
• Stay current on workflow changes, payer requirements, and clinic-specific expectations and
• Lead, coach, and develop a team of Quality Specialists, fostering a culture of accountability

🎯 Requirements

• 5+ years of experience in pharmacy operations, including claims processing, prior authorizations
• 2+ years in a quality assurance, auditing, or compliance capacity.
• Specialty pharmacy experience required; medically integrated dispensing experience preferred.
• 2+ years of supervisory, lead, or mentoring experience, or a demonstrated record of informally
• Strong understanding of specialty pharmacy workflows, SOPs, and the importance of accuracy at every
• Proficient in analyzing data, synthesizing insights, and driving improvement through data-driven

🎁 Benefits

• Base salary/wage will depend on several factors, including experience, knowledge, and skills.
• Actual compensation packages may include other elements such as equity, paid time off, and benefits.