Rated Customer Success Associate

📋 Description

• Manage a portfolio of new and existing customers, ensuring that they maximize the value they
• Engage with customers via phone, email and video calls, providing clear guidance and timely
• Coordinate proactively with other business units to carry out the relevant aspects of the
• Collaborate with various business units such as Marketing and Product Management to develop the
• Establish and maintain strong relationships with both proactive & reactive outreach to assigned
• Develop trusted advisor relationships with key account stakeholders, and executives

🎯 Requirements

• 2+ years in an onboarding or account management, ideally in a B2B environment or SaaS environment
• Demonstrated ability to deliver high quality customer satisfaction and retention
• Attention to detail and excellent written and verbal communication skills, with the ability to
• Passion for sustainability
• Bachelor’s degree required
• Fluent in English and French and other European language proficiency as a strong plus or advantage.

🎁 Benefits

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development