RBS Administrative Assistant (with sales and customer service representative with salesforce experience)

📋 Description

• Monitor and manage inbound enquiries through telephones, emails, webforms and chatbot channels.
• Review, assess and allocate sales enquiries to the UK sales team using UK Service capability lists.
• Allocate non-sales enquiries to the appropriate business function.
• Contact customers to confirm receipt of enquiry, gather additional information, or clarify
• Maintain accurate UK Service capability lists and the SGS Services database.
• Ensure Salesforce records are updated accurately throughout enquiry lifecycle, and maintain data

🎯 Requirements

• Bachelor’s degree in administration, data analytics, customer service, or equivalent experience
• Advanced proficiency in office tools (Excel, Outlook, PowerPoint, Word)
• Advanced proficiency in Windows-based applications
• Good command of English (B2+)
• Previous experience in administrative roles (preferred)
• Salesforce experience (preferred)