RCM Support Associate

📋 Description

• Coordinate payer portal account setup and enrollment for client implementations.
• Register, activate, maintain, and troubleshoot user access across payer portals.
• Manage user additions, removals, access changes, MFA, and password resets.
• Serve as primary contact for portal access requests and issues.
• Maintain accurate records of portal access, ownership, and enrollment status.
• Coordinate with payer support teams to resolve access-related issues and prevent disruptions.

🎯 Requirements

• High school diploma or equivalent.
• 2+ years of experience in healthcare administration, customer support, operations, or related roles.
• Strong organizational, time-management, and follow-through skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office, Google Workspace, and web-based applications.

🎁 Benefits

• Remote work opportunity.
• Collaborative team environment.
• Exposure to healthcare payer portals and revenue cycle operations.
• HIPAA compliance training and ongoing learning.