Added
8 days ago
Type
Full time
Salary
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account management customer success saas onboarding b2b

๐Ÿ“‹ Description

  • Act as trusted advisor for SMB customers; align business needs with NavVis solutions.
  • Oversee onboarding and drive early adoption for measurable success.
  • Maintain strong relationships; coordinate with internal teams to resolve issues.
  • Conduct regular high-touch activities (calls, reviews) to deepen engagement.
  • Track key account health metrics; identify risks and drive improvements.
  • Escalate customer issues and coordinate resolution.

๐ŸŽฏ Requirements

  • 3+ years in B2B customer success, account management, or consulting.
  • Bachelor's or Master's in Geosystems, Engineering, or Computer Science.
  • Familiarity with geospatial or AEC industries.
  • Excellent organizational, interpersonal, and communication skills.
  • Willingness to travel to build relationships with customers.
  • Understanding of NavVis hardware/software is a plus.

๐ŸŽ Benefits

  • 15 days vacation.
  • 11 public holidays.
  • Flexible hours and hybrid work setup.
  • Competitive compensation package.
  • Health/vision/dental insurance.
  • 401k matching up to 4%.
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