Records Officer

📋 Description

• Support management of electronic resources and databases in coordination with customer groups
• Assist with analysing, categorising, and organising data for effective use
• Liaise with customers, providing accurate and timely solutions to records requests
• Collaborate with IT consultants to translate customer needs into technical requirements
• Maintain work instructions and support process improvement initiatives
• Perform archival activities including receiving hardcopy documents and managing offsite storage

🎯 Requirements

• Previous experience in records management, archives, or information management roles
• Strong knowledge of both electronic and hardcopy records management practices
• Familiarity with offsite storage, Safe Custody, and retention/destruction processes
• Excellent organisational skills with the ability to prioritise multiple requests
• Strong interpersonal skills and ability to liaise across customer groups, IT teams, and stakeholders
• High attention to detail, accuracy, and confidentiality