Fastly

501-1,000 employees
24 jobs posted

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Regional Client Services Manager

Added

4 days ago

Location

🇮🇳 Pune

Type

Full time

Salary

Upgrade to Premium to se...

Related skills

waf edge computing cdn ddos mitigation bot management

📋 Description

Lead India-based client services operations.
Ensure global service standards and local execution.
Drive CSAT, SLA adherence, and account retention.
Coordinate cross-functional teams to deliver client value.

🎯 Requirements

4-6+ years in client services or operations.
Experience in global or matrixed organizations.
Influential leadership without direct authority.
Analytical rigor to translate data into actions.
Strong regional expertise in the Indian market.
Technical literacy in CDN, edge security concepts.

🎁 Benefits

Comprehensive benefits package varies by country.
Opportunities for professional growth and mentorship.
Inclusive, collaborative team culture.
Travel as required by role.

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