Lead, coach, and develop a team of Collections Specialists and Team Leads.
Drive cash collection, overdue debt, and DSO targets.
Monitor team KPIs, productivity, performance and service levels.
Support resolution of escalated or complex customer accounts and disputes.
Ensure compliance with collection policies, controls, and escalation procedures.
Collaborate with Controllership, Cash Applications, Banking and Billing to resolve issues.

🎯 Requirements

Bachelor's degree in Finance, Accounting or similar field.
Strong knowledge of ERP, specifically NetSuite.
Minimum 2 years in a Team Lead role within a Collections function.
Ability to monitor data workflows and identify issues early.
Excellent English communication with global stakeholders.
Able to deliver accurate results under tight deadlines.

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