Regional Customer Excellence Director

📋 Description

• Embed customer-centric ways of working across affiliates, ensuring customer needs and insights
• Drive the evolution of go-to-market models, capabilities, operating models, and behaviours to
• Align global, area, and affiliate priorities while adapting initiatives to local market, access
• Champion the use of customer insights, analytics, and AI-enabled solutions to strengthen decisions
• Build teams’ ability to turn cross-functional data into clear recommendations, actionable plans
• Enable adoption of relevant international and global tools to deepen customer understanding and

🎯 Requirements

• Leadership experience in Customer Excellence, commercial transformation, marketing, field force
• Proven ability to lead customer-centric, cross-functional transformation across complex
• Strong commercial and strategic acumen, translating customer, market, and data insights into
• Experience with go-to-market models, launch readiness, customer engagement, data, analytics
• Excellent communication, stakeholder management, and influencing skills, with the ability to engage
• A self-directed, resilient, and collaborative leader with strong judgment, accountability, and