Regional Customer Success Operations Manager

📋 Description

• Partner with Regional CS leaders to improve execution and performance.
• Lead cross-functional global CS initiatives from planning to rollout.
• Drive adoption of new processes, systems, and operating models.
• Represent regional needs in global planning and roadmap priorities.
• Analyze business performance and identify efficiency opportunities.
• Build partnerships across Product, Technology, RevOps, Enablement, and CS.

🎯 Requirements

• 5+ years in Customer Success Operations, Revenue Operations, or related roles.
• Proven experience leading cross-functional projects in a global org.
• Strong project mgmt, analytical, and stakeholder mgmt skills.
• Data-driven, proactive, and comfortable in a fast-paced environment.
• Experience with AI tools is a strong advantage.
• Experience with Salesforce and BI tools is a strong advantage.

🎁 Benefits

• Payoneer Ways of Working - collaborative, inclusive culture.
• Act as customers' internal partner to understand needs.
• Learn what they need and build solutions to help them grow.
• Own it - fearless accountability in everything we do.
• Continuously improve and raise our standards.
• Build and support each other to grow as professionals.