Regional Customer Support Specialist

📋 Description

• Respond promptly to internal and external customer inquiries.
• Lead contact for accounts and Sales; document interactions and follow ups.
• Build rapport with accounts, patients, and Sales; resolve missing information; ensure TAT.
• Communicate delays and cancellations; facilitate redraw of samples as needed.
• Research and resolve escalated issues; report root cause and resolution.
• Work with PHI securely, maintaining privacy and compliance.

🎯 Requirements

• Two-year degree and/or 2-5 years related experience; undergrad preferred.
• Resourceful and efficient; completes tasks independently.
• HIPAA/PHI privacy training within 30 days of hire.
• Excellent de-escalation, organizational, and multitasking skills.
• Experience in phone and written customer support; Salesforce Service Cloud, LIMS, and portals a plus.
• GSuite proficiency; accurate typing and good spelling/grammar.

🎁 Benefits

• Competitive benefits: medical, dental, vision, life and disability.
• Free testing for employees and immediate families; fertility care.
• Pregnancy/baby bonding leave, 401k, commuter benefits, and more.
• Generous employee referral program.