Own end-to-end escalations and high-impact incidents for Japan.
Lead cross-functional response across Support, Eng, PM, Services, Sales, and leadership.
Establish action plans, cadences, roles, and milestones.
Translate technical issues to business impact, risk, and messaging.
Drive post-incident reviews and track actions through closure.

🎯 Requirements

Fluent in Japanese and English for exec-level comms.
Experience managing critical issues cross-functionally with sales and customers.
Able to discuss product with engineering to executives.
Background in cybersecurity, networking, SaaS, or cloud ops.
8+ years in customer-facing incident/escalation roles.
Bachelor's degree in CS/IT or equivalent.
Influence, negotiate, and delegate across teams.
Lead and motivate teams in high-pressure environments.

🎁 Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

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