Regional Host Account Manager

📋 Description

• Lead and coach a team of Host Account Managers to drive high performance.
• Monitor KPIs (occupancy, retention, CSAT/NPS) and use data to improve results.
• Conduct regular one-on-ones and performance reviews to boost team performance.
• Serve as senior escalation point for complex host issues with leadership.
• Monitor regional portfolio trends and identify risks with proactive solutions.
• Collaborate with Product, Operations, Trust & Safety, Support, and Data teams to improve host experience.

🎯 Requirements

• 5+ years in Customer Success or related roles, with at least 2 years leading people.
• Proven coaching to develop individuals into high-performing team members.
• Strong ability to balance people leadership with operational execution.
• Strong data fluency; interpret metrics and translate into actions.
• Experience managing high-touch customer relationships.
• Experience in property management, hospitality, real estate, or marketplaces.

🎁 Benefits

• Fully remote position
• Equity incentive plan
• Company-wide bonus opportunity
• Medical, dental, and vision coverage
• 401(k) plan
• Twelve weeks paid parental leave