Regional Manager, Customer Success

📋 Description

• Own and manage key accounts, renewals, and ARR expansion
• Lead and develop distributed CS teams across EMEA & APAC
• Define regional CS strategies aligned with global vision
• Partner with Global CS Director to track metrics (NDR, churn)
• Build scalable onboarding, health scoring, and value realization
• Collaborate with Sales, Product, Ops, and Marketing for seamless experiences

🎯 Requirements

• 7+ years in CS or Account Management, with 3+ years people mgmt
• Proven retention, expansion, and satisfaction targets in B2B SaaS
• Experience across EMEA & APAC with customers/teams
• Operational excellence in process design, forecasting, metrics
• Experience in Crypto/Financial Services/Payments/RegTech or tech
• Global mindset, culturally aware, adaptable; interest in blockchain

🎁 Benefits

• Hybrid work with up to 90 days remote per year
• £500 remote work budget for home office setup
• $1,000 Learning & Development budget
• 25 days of annual leave plus bank holidays; birthday day
• Enhanced parental leave: 16 weeks fully-paid