Regional Retail Operations Team Lead - Enugu

📋 Description

• Manage stock reconciliation across the region - reordering understocked SKUs, managing DSR holding
• Support phone repair logistics within SLA and customer pickups. Oversee reverse logistics adherence
• Track collection and payment performance.
• Coach shop assistants on processes, products, M-KOPA.net systems, and customer service standards.
• Track and report shop assistant performance. Train new Stock Controllers and conduct weekly
• Create and manage depot operations.

🎯 Requirements

• 3 years demonstrable experience in field office, customer care, sales, or retail operations; you've
• Diploma or Degree in Customer Service, Inventory Management, or related field. Experience managing
• Strong technical knowledge of inventory management, reverse logistics, stock allocation, and retail
• Excellent people leadership skills - you coach, develop, and motivate teams. You communicate
• Strategic operational thinking- you see how daily operations connect to business objectives and

🎁 Benefits

• Diverse development programs, coaching partnerships, and on-the-job training
• Family-friendly policies
• Well-being prioritization
• Flexibility