Relationship Manager

📋 Description

• Serve as the first relationship contact for startups, ensuring they’re getting the most business
• Build relationships across a startup’s team, helping them grow and scale their business while
• Execute playbooks that ensure consistent engagement across a large portfolio of startups, focused
• Proactively retain, expand, and surface opportunities and high-growth startups across the book of
• Advocate the customer experience by collaborating with cross-functional teams (Sales, Partnerships
• Identify new business opportunities within existing accounts and drive account growth.

🎯 Requirements

• 2–4 years in FinTech, Customer Success, early-stage banking, or startup-facing Account Management.
• Experience working with founders or early-stage teams; comfort with ambiguity and speed.
• Surgical precision on effectively managing a large book of accounts with automation and playbooks
• Strong communication skills and responsiveness across Slack, email, and ability to in-person events
• A customer-first, process-driven mindset, with an eagerness to grow into deeper RM responsibilities.
• Operational rigor of strong documentation, proactive communication, and project management.

🎁 Benefits

• Total rewards package includes base salary, equity (stock options/RSUs), and benefits.