Relationship Manager, Scaled

📋 Description

• Own relationships with education partners to ensure health, happiness, and retention.
• Create repeatable engagement tactics (webinars, emails, product hooks) to drive adoption.
• Channel customer voice with data to rally internal teams and show impact.
• Own executive relationships and trust at scale with recurring touchpoints.
• Lead onboarding, implementation, and training webinars with education partners.
• Drive partner success and renewals by delivering value from Handshake.

🎯 Requirements

• 2+ years of Customer Success experience.
• Proven SaaS experience and ability to quickly learn a tech stack.
• Experience managing a large book of business with scalable solutions.
• Strong relationship-building skills and ability to navigate complex conversations.
• Highly articulate, polished communicator with exceptional attention to detail.
• Analytical, data-driven approach to measuring impact and guiding decisions.

🎁 Benefits

• Ownership: Equity in a fast-growing company
• Financial Wellness: 401(k) match, competitive compensation, financial coaching
• Family Support: Paid parental leave, fertility benefits, parental coaching
• Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
• Growth: $2,000 learning stipend, ongoing development
• Remote & Office: Internet, commuting, and free lunch/gym in our SF office