Relationship Manager - Strategic

📋 Description

• Own a portfolio of education partners to drive retention and renewals.
• Build tailored engagement programs to boost product adoption.
• Leverage feedback, usage data, and health signals to identify risk.
• Partner cross-functionally to resolve partner needs.
• Travel 25%-35% of the time as needed.

🎯 Requirements

• 2+ years of customer success, account management, or partner-facing experience
• Experience managing a strategic book of business and building tailored support strategies
• Proven ability to drive onboarding, adoption, retention, and renewal outcomes
• SaaS product aptitude and ability to quickly learn complex systems
• Experience navigating complex customer relationships and nuanced conversations
• Strong written and verbal communication skills with a polished presence
• Analytical mindset with the ability to use data to assess account health
• High attention to detail and ability to work cross-functionally in a fast-moving environment

🎁 Benefits

• Equity in a fast-growing company
• 401(k) match and financial coaching
• Paid parental leave and fertility benefits
• Medical, dental, and vision plus mental health support
• Learning stipend and ongoing development
• Remote and SF office perks