Relationship Manager - Strategic

📋 Description

• Own a portfolio of education partners to drive retention, renewals, and expansion.
• Build tailored engagement programs to boost product adoption and partner health.
• Use feedback, usage data, and health signals to identify risk early.
• Collaborate with Support, Sales, Product, and Marketing to resolve partner needs.
• Travel up to 25-35% of time.

🎯 Requirements

• 2+ years of customer success, account management, or partner-facing experience.
• Experience managing a strategic book of business and building tailored support strategies.
• Proven ability to drive onboarding, adoption, retention, and renewal outcomes.
• Strong SaaS product aptitude and ability to quickly learn complex systems.
• Experience navigating complex customer relationships and handling nuanced conversations.
• Strong written and verbal communication skills with a polished presence.

🎁 Benefits

• Ownership: Equity in a fast-growing company.
• Financial Wellness: 401(k) match and compensation.
• Family Support: Paid parental leave and fertility benefits.
• Wellbeing: Medical, dental, vision, and mental health support.
• Growth: $2,000 learning stipend and ongoing development.
• Time Off: Flexible PTO, 15 holidays + 2 flex days.