Remote Care Coordinator - Veterinary

📋 Description

• Provide a top-notch client experience while answering a high volume of incoming calls from existing
• Review and respond to a high volume of emails (this may be over 100 emails a day) focused on
• Triage and route calls to virtual nurses or clinic team members if needed (this may be over 100
• Assist with various administrative tasks such as clinic reschedules
• Utilize multiple programs and platforms to document client interactions such as Zendesk and Vetspire
• Utilize Slack and Google platforms to communicate with our virtual nurses and clinic team members

🎯 Requirements

• Previous experience of at least 1 year in a high-volume call center environment, with a proven
• Strong ability to manage and prioritize a significant volume of emails on a daily basis.
• Proficiency in call routing and effective communication with team members to ensure seamless client
• Experience with administrative tasks, including appointment scheduling and rescheduling.
• Familiarity with using customer relationship management (CRM) software such as Zendesk and Vetspire.
• Comfortable using communication platforms like Slack and Google to liaise with remote team members

🎁 Benefits

• Support for your physical and mental wellness: medical, dental & vision plan options and access
• Time for you and loved ones: great PTO, fully paid parental leave over your time at Bond Vet
• Dedication to your financial future: 401k match and competitive pay: starting pay is $16-18/hr
• A place to grow: culture that is centered in learning and development, career pathing, mentorships