Remote Customer Experience Representative

📋 Description

• Engage with customers across all channels while consistently managing a designated ticket volume
• Consistently meet or exceed departmental performance metrics, including Customer Satisfaction
• Develop and maintain expert-level knowledge of BRUNT's product portfolio, leveraging that expertise
• Analyze customer feedback trends, provide insights, and recommend solutions to the CX Leadership
• Build a strong understanding of company policies, procedures, and workflows while remaining

🎯 Requirements

• Experience in customer service role, examples: retail environment, in-person / face-to-face
• Proven ability to drive amazing customer experiences as reflected in consistently positive customer
• Experience navigating and resolving customer issues with composure and professionalism
• Strong written and verbal communication skills
• Technical proficiency managing multiple platforms while working with customers
• Excellent organizational skills with the ability to multitask and prioritize

🎁 Benefits

• Healthcare: Comprehensive medical, dental, and vision insurance options.
• Retirement: 401(k) plan with Company Match.
• Paid Time Off: 15 days of PTO, plus 11 paid holidays and sick leave.
• Incentives: Performance-based bonus eligibility and Equity if applicable.