Remote IT Support Engineer ( U.S. Central Time)

📋 Description

• Provide frontline technical support to customers via phone, email, or on-site.
• Monitor, maintain, and support customer networks; manage tickets to resolution.
• Collaborate with peers worldwide and with management to resolve issues.
• Act as a customer advocate and empower customers to self-solve.
• Document technical work to help colleagues and improve the product.
• Maintain a proactive approach to customer happiness and expectations.

🎯 Requirements

• 3+ years IT support experience with remote work.
• Microsoft, Cisco or networking certifications ideal.
• Strong customer communications skills.
• Experience with Active Directory, Windows Server, networks, VLANs, and firewalls.
• Experience with Ubiquiti Unifi networks equipment, configuration, and management.
• English fluent; bilingual (Spanish/English) preferred.

🎁 Benefits

• Flexible work policy with some work-from-home.
• Vacation after first 3 months of employment.
• Dedicated office with latest technology and tools.
• Confidential information kept per EEO guidelines.