Remote WFH Response Associate, Roadside Assistance (CSR)

📋 Description

• Handle high-volume calls and gather essential details regarding location and vehicle issues to
• Dispatch with accuracy by coordinating efficiently with external service providers to ensure the
• De-escalate and support by using active listening and empathy to calm frustrated or anxious
• Navigate digital tools by utilizing multiple web-based systems and dispatch tools simultaneously to
• Excel in a virtual team by thriving in a performance-driven remote environment, collaborating with

🎯 Requirements

• Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Missouri
• 1+ years of continuous customer service experience, ideally in a fast-paced contact center
• Must successfully pass a comprehensive criminal background screening.
• Must have a dedicated, quiet home office setup completely free from family, pet, or background
• Computer: A personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and
• Operating System: A current, supported version of Windows 11 (specifically version 24H2, 25H2, or

🎁 Benefits

• Base rate of $16.25 per hour.
• Extra $1.50 to $2.75 per hour in shift differentials for working evenings, nights, and weekends.
• Monthly performance and attendance bonuses, plus regular overtime opportunities based on business
• Comprehensive benefits package including medical, dental, vision insurance, 401(k) program with
• Access to online skill-building courses, professional mentorship, and cross-training programs for
• For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten