Remote WFH Response Associate, Roadside Assistance (CSR)

📋 Description

• Handle high-volume calls to gather essential details regarding location and vehicle issues to
• Dispatch with accuracy: Coordinate efficiently with external service providers to ensure the right
• De-escalate & support: Use active listening and empathy to calm frustrated or anxious
• Navigate digital tools: Utilize multiple web-based systems and dispatch tools simultaneously to
• Excel in a virtual team: Thrive in a performance-driven remote environment, collaborating with

🎯 Requirements

• Location: You must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi
• Customer-Facing Experience: You bring 1+ years of continuous customer service experience, ideally
• Background Check: You must successfully pass a comprehensive criminal background screening
• Workspace Needs: You must have a dedicated, quiet home office setup completely free from family
• Tech proficiency: Comfortable with digital tools, CRMs, Google Workspace, Google Maps, and typing
• Remote Technology Requirements (BYOD): Personal desktop/laptop manufactured 2021 or later, Windows

🎁 Benefits

• Solid Starting Pay: $16.25 per hour
• Premium Shift Differentials & Incentives: extra $1.50 to $2.75 per hour for evenings, nights
• Comprehensive Benefits Package: medical, dental, vision insurance, 401(k) with company match, PTO
• A Clear Path Upward: online skill-building courses, professional mentorship, cross-training
• Work-Life Balance: flexible time off, paid sick leave, ten paid holidays annually (for contact
• Family Support: parental planning benefits.