Renewal Account Manager

📋 Description

• Prepare and analyze financial reports and contracts ahead of renewals.
• Engage with clients to understand goals for contract renewals.
• Negotiate contract terms and pricing to boost revenue.
• Partner with SAMs, AEs, TAMs and finance on renewal strategy.
• Extend contracts for multiple years.
• Understand customer contracts and NiCE billing methods.

🎯 Requirements

• Bachelor's degree in IT or Business Admin or related field.
• 4+ years applicable experience in contract negotiation.
• 4+ years in contact center or service delivery.
• Experience with SAAS billing models.
• Fast-paced environment experience and meeting contract timelines.
• Independent work experience with little daily supervision.

🎁 Benefits

• Join a growing global company with a fast-paced, collaborative culture.
• Internal career opportunities across roles and locations.
• NiCE-FLEX hybrid model: 2 days in office, 3 days remote.
• Global teams and renewal role growth opportunities.