Renewal Account Manager (Partner Business)

📋 Description

• Own the full renewal cycle for partner and indirect customers.
• Retain customers and expand revenue via pricing and product adoption.
• Coordinate with resell partners, direct customers, and internal teams to renew.
• Negotiate renewal terms and pricing to achieve win/win outcomes.
• Prepare and analyze financial and contract data for renewal decisions.
• Maintain knowledge of NiCE products, billing models, and offerings.

🎯 Requirements

• 4+ years SaaS contract negotiation experience.
• Bachelor's degree in Business Administration or related field.
• Proficient with Microsoft Office and Salesforce CRM.
• Experience with SaaS billing models (subscription, usage-based, hybrid).
• Ability to negotiate renewal terms, pricing, and multi-year options.
• Strong communication with senior stakeholders (CEOs/CTOs/CFOs) and cross-functional teams.
• Ability to manage multiple negotiations in a fast-paced environment.