Renewal and Expansion Specialist (LATAM, Remote)

📋 Description

• Run commercial calls with renewals, upgrades, downgrades, expansions
• Do live contract math: proration, comparisons, overage, credits
• Draft and send contracts for renewals and amendments
• Own Stripe billing issues: disputes, changes, refunds, payments
• Partner with CSMs on account health; handle commercial calls
• Plant cross-sell during renewal calls and hand opportunities to sales

🎯 Requirements

• Real direct customer-facing commercial experience negotiating renewals or upgrades
• Ability to do live proration and package comparisons on calls
• Composure under pressure; stay calm and close conversations
• Contract and billing fluency: proration, credits, term resets, supersession
• Experience with Stripe or a similar billing platform
• Strong written English; follow-up emails with contract

🎁 Benefits

• WeWork membership
• Remote-friendly LATAM role
• Growth opportunities in commercial/revenue ops