Renewal Manager - K-12

📋 Description

• Directly manage, coach, and develop a team of Renewal Representatives through regular feedback
• Drive team engagement and foster a collaborative, high-performance team culture.
• Develop and deliver training programs to enhance skills in negotiation, customer retention, and
• Lead recruitment, onboarding, and professional growth of team members, with an emphasis on clear
• Oversee team portfolio performance, ensuring high renewal rates and identification of portfolio
• Serve as the final escalation point for complex or high-value renewals, negotiating directly with

🎯 Requirements

• Minimum 7 years of experience in renewals, account management, or customer success, with at least 3
• Demonstrated experience successfully managing teams and driving both customer retention and revenue
• Highly developed leadership and coaching abilities, with a record of building and developing
• Advanced negotiation skills; experienced in managing high-value, multi-product, and complex
• Strategic thinker with a proven track record of driving process improvements and implementing
• Proficiency in CRM systems (Salesforce), forecasting tools (Gainsight, Clari), and project

🎁 Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program -
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and
• Generous time off, including local holidays and our annual “Dim the Lights” period in late
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition
• The technology and tools you need to do your best work