Renewal Specialist

📋 Description

• Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals
• Review customer renewal information, usage data, and subscription history to ensure mutual
• Proactively identify future renewals, connecting with the customer well before the expiration date
• Educate customers on relevant subscription options based on their current and future product and
• Coordinate the preparation of renewal quotes and ordering documents and ensuring their mutual
• Help ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely

🎯 Requirements

• Experience in a high-volume activity environment, managing multiple priorities and competing
• Ability to discuss contract compliance, expansions, and product pricing with customers
• Extreme attention to detail to ensure customers execute contract paperwork accurately and on-time
• Experience with Salesforce.com
• Ability to work odd hours and or additional hours supporting global customers during times of
• Interest in learning about modern software development and associated technologies

🎁 Benefits

• Diversity & Inclusion Working Groups
• Parental Leave Policy
• Paid Volunteer Time Off (VTO)
• Flexible working practices
• Company Wellness Week