Renewal Specialist (Tech Touch) (Remote)

📋 Description

• Portfolio ownership: renewals in assigned accounts, monitor health.
• CSM collaboration: align with Tech Touch to maximize bookings.
• Proactive discovery: direct conversations to understand needs and objections.
• Negotiation: secure favorable terms, reduce churn.
• Pricing & quoting: generate accurate renewal quotes per policy.
• Pipeline forecasting: track 30, 60, 90-day forecasts with accuracy.

🎯 Requirements

• 1+ years in renewals, sales ops, or account management.
• Strong organizational skills; track dozens of moving parts and pipeline.
• Direct, professional communication; lead negotiations and pricing discussions.
• Process-oriented; keep Salesforce records accurate and deal sheets complete.
• Collaborative; build strong relationships with CSMs.
• Bonus: Salesforce experience; tech touch or high-volume segments; SaaS contracts.

🎁 Benefits

• Remote role with flexible schedule.
• Certification bonuses and tuition reimbursement.
• Clear impact on renewal lifecycle and revenue.
• Continuous learning and growth opportunities.