Renewal Support Specialist

📋 Description

• Manage the release renewal process (generate offers, prepare lease docs)
• Process Notices to Vacate and ensure accurate documentation
• Support onsite teams by handling resident inquiries and inbox requests
• Assist with post move-out processes and ensure internal procedures
• Maintain accurate records and resolve data discrepancies
• Collaborate with community teams to deliver a seamless resident experience

🎯 Requirements

• 1–3 years of customer service, administrative, or operations experience
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Comfortable learning new systems and handling data entry
• Professional communicator (written and verbal)
• Property management experience is a plus

🎁 Benefits

• Paid time off including vacation, sick time, and 14 holidays
• Medical, dental, vision, and life insurance options, HSA/FSA plans
• 25% Rent Discount at any AIR community (certain exclusions apply)
• 401(k) plan with up to 6% employer contribution
• Paid parental leave of up to 16 weeks
• Tuition assistance and up to 100% reimbursement for certifications