Renewals Advisor

📋 Description

• Engage customers to align goals with our solutions; drive retention.
• Drive onboarding and adoption to maximize license utilization.
• Expand accounts by identifying needs and selling additional products.
• Monitor product experiences and provide recommendations to improve success.

🎯 Requirements

• 2-4 years of experience in a customer facing role
• Bachelor's degree or equivalent experience
• Sales, account management or customer success experience in software
• Strong customer focus and service orientation
• Excellent interpersonal and communication skills
• Ability to consult with customers remotely or onsite

🎁 Benefits

• You can grow your career at every level.
• We invest in your success and collaborative spaces.
• We celebrate birthdays off for the team.
• We are guided by a People and Culture organization.
• We celebrate diversity of experiences and viewpoints.
• SmartBear is committed to ethical corporate practices.