Renewals Associate

📋 Description

• Manage a portfolio of renewal opportunities for Elastic subscriptions.
• Build strong customer relationships and demonstrate continued value.
• Identify expansion opportunities and coordinate with Sales for upsell.
• Serve as primary contact for renewal inquiries and resolve issues.
• Forecast renewal rates and provide updates on renewal pipeline status.
• Collaborate with Sales, Customer Success, and Legal for a smooth renewal.

🎯 Requirements

• Experience in a customer-facing renewals/account mgmt role in SaaS.
• Solid renewal processes knowledge and best practices.
• Excellent communication, negotiation, and relationship skills.
• Meticulous forecasting and data management; SFDC experience.
• Ability to manage many accounts and prioritize tasks.
• Travel up to 1-2 times per quarter.

🎁 Benefits

• Competitive pay based on your work here
• Health coverage for you and family
• Flexible locations and schedules for many roles
• Generous vacation days each year
• Employer matching donations up to $2000
• Up to 40 volunteer hours per year