Renewals Expert

📋 Description

• Actively manage the pipeline of end-of-lease customers, advising and supporting them through the
• Manage renewals, end-of-lease extensions, and retention across all of our leasing products
• Engage with long-term customers, focusing on a relationship-based approach to understand their
• Proactively work to win back lost customers, repairing relationships, and converting 1-star
• Take ownership of a shared team goal, actively working with your peers to deliver the highest
• Following up with all customers in a prompt manner and matching drivers with their ideal car based

🎯 Requirements

• A genuine passion for customer experience and a strong commitment to doing the basics well for a
• The ability to match drivers with their ideal next car and clearly articulate the benefits of
• Solution focused approach to challenging conversations, especially when dealing with customers
• Positively contribute to team culture and actively share knowledge and ways of working, supporting
• A proactive attitude towards taking ownership of your own learning and trying to find answers

🎁 Benefits

• 💰 Salary is flexible and discussed on call with recruiters to match experience with the correct
• 🎉 Octopus Energy Group offers a unique culture where people learn, decide, and build quicker, with
• 🏆 Octopus Electric Vehicles won the Sunday Times best company to work for in 2024, rated 6th out of
• 🐶 Dog friendly company
• 🤖 AI is used to assess applications fairly and objectively, but human perspectives are valued in