Renewals Manager

📋 Description

• Execute renewals for a portfolio of SaaS customers.
• Manage customer communications and pricing discussions; address objections.
• Partner with Customer Success to review account health before end dates.
• Proactive outreach at 90/60/30 days before expiry.
• Conduct renewal discussions per negotiated parameters; escalate when needed.
• Maintain CRM data and renewal opportunities; track cancellations.

🎯 Requirements

• Strong written and verbal communication with customers and stakeholders.
• Negotiation and objection handling for renewal conversations.
• Understanding of Net Revenue Retention (NRR) and SaaS metrics.
• Analytical thinker who analyzes issues and proposes solutions.
• Read and interpret subscription agreements, amendments, and terms.
• CRM proficiency, preferably HubSpot or similar tools.

🎁 Benefits

• Annual $1,000 development stipend and mentorship.
• Sabbatical after 5 years; advancement opportunities.
• Signing stipend for home office setup.
• Paid Time Off.
• Parental Leave Benefits and Fertility/Adoption assistance.
• Annual tutoring stipend for your children.