Added
15 hours ago
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Full time
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Related skills

account management customer success relationship management negotiation process management

📋 Description

  • Build relationships with key stakeholders in each customer account
  • Partner with Customer Success to reduce attrition and drive growth
  • Help customers plan strategies to achieve goals and remove growth barriers
  • Work closely with Product, Engineering, and Alliances
  • Share feedback to improve product and CX
  • Use data to guide customer conversations and business reviews

🎯 Requirements

  • 2+ years in Renewals or Customer Success
  • Adapt to rapid shifts in priorities and policies
  • Strong negotiation and value-based contract skills
  • Strong process management and detail orientation
  • Strong customer management and soft skills

🎁 Benefits

  • Equity
  • Generous health benefits
  • Flexible time off policy
  • Paid bonding time for new parents
  • Traditional and Roth 401k
  • Commuter and FSA benefits
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