Renewals Manager

📋 Description

• Drive renewals with CAE and CSM to preserve contracts.
• Engage decision makers to identify requirements and roadblocks.
• Meet or exceed quarterly renewal revenue goals.
• Own end-to-end renewal: strategy, negotiation, contracting, forecast.
• Identify upsell/cross-sell opportunities during renewal.
• Communicate risk and escalate with CSM to resolve issues.

🎯 Requirements

• 3-5 years experience in Renewals, Account Management, or Customer Success.
• Proven track record of meeting revenue targets in renewals.
• Experience handling high-volume renewal transactions.
• Proficient with Salesforce and Google Sheets.
• Strong presentation, meeting facilitation, and written communication.
• Ability to analyze data and forecast renewal outcomes.
• Willingness to travel to customer locations as needed.

🎁 Benefits

• Work at the center of AI-driven business communications.
• Competitive benefits and growth opportunities.
• Great Place to Work recognized culture.
• Access to cutting-edge AI tools and training programs.
• Inclusive, collaborative office environment.