Renewals Manager

📋 Description

• Manage the full renewal lifecycle for a high-volume portfolio.
• Forecast renewals; handle commercial discussions and contracts.
• Analyze health signals to identify churn risk and mitigation plans.
• Align with CSMs and AEs on strategy, accounts, and value narratives.
• Prepare renewal proposals; negotiate pricing within guardrails.
• Maintain renewal data in CRM for accurate forecasting.

🎯 Requirements

• 3+ years in renewals, account management, customer success, or a SaaS role.
• Strong negotiation skills for multi-level customer discussions.
• Interpret health signals, product usage insights, and risk indicators.
• Manage a large volume of accounts with competing priorities.
• Proficient with CRM tools (e.g., Salesforce) and renewal forecasting.

🎁 Benefits

• Stock options to share in Pigment's growth
• Comprehensive medical, dental, and vision coverage
• Generous time off and parental leave
• Flexible working hours
• Annual offsite and offices in New York, Toronto, Paris, London, and SF
• High-end equipment to do your work