Renewals Representative

📋 Description

• Own, drive, and lead the end-to-end renewals process in partnership with the Customer Success team
• Actively engage with key customer decision-makers to identify requirements, uncover roadblocks, and
• Maintain and report an accurate rolling 90-day forecast of renewals within your assigned territory
• Identify and develop upsell and cross-sell opportunities upon contract renewal to maximize customer
• Execute and contribute to renewal engagement playbooks aimed at maximizing revenue retention and
• Partner with Customer Success and Support to monitor account health signals and build proactive

🎯 Requirements

• Demonstrated track record of consistently owning, driving, and closing a renewals or account
• Strong negotiation and objection-handling skills with the ability to navigate multi-stakeholder
• Excellent written and verbal communication skills with the ability to build trust and rapport with
• Proven ability to manage a high-volume book of business while maintaining forecast accuracy and
• Self-motivated with a results-driven mindset, a strong desire to exceed quota, and the ability to
• Ability to identify expansion opportunities including upsell, cross-sell, and multi-year agreements

🎁 Benefits

• The leader in secure access
• High-growth, collaborative environment with inclusive teams
• Remote-first culture
• Competitive compensation
• Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra
• Parental leave