Renewals Representative

📋 Description

• Manage assigned portfolio of customer renewals, achieving quarterly and annual booking, retention
• Own the full renewal lifecycle, engaging customers 90–120 days before contract expiration to review
• Maintain accurate renewal forecasts and pipeline records in Salesforce, ensuring strong data
• Monitor customer health indicators and potential churn risks, partnering with Customer Success
• Leverage managed detection and response (MDR) service performance metrics, including alert volumes
• Prepare renewal quotations and negotiate commercial terms, including multi-year agreements

🎯 Requirements

• 3–5+ years of professional experience in renewals, account management, customer success, or B2B
• Demonstrated success in achieving or exceeding renewal, customer retention, or revenue targets.
• Strong commercial and negotiation skills, including experience with subscription pricing, quotation
• Proficiency in Salesforce and CPQ (Configure, Price, Quote) platforms.
• Working knowledge of cybersecurity threats, managed detection and response (MDR), 24/7 threat
• Excellent organizational and time-management skills, with the ability to manage multiple renewal

🎁 Benefits

• Competitive compensation package.
• Comprehensive employee benefits supporting health and overall wellbeing.
• Opportunities to develop commercial, sales, and negotiation expertise.
• Exposure to a dynamic, international cybersecurity environment.
• Opportunities to collaborate with experienced professionals across Sales, Customer Success
• Career development and professional growth opportunities within a rapidly expanding cybersecurity