Renewals Specialist

📋 Description

• Own renewal process starting 120 days before expiration; CPQ, quotes, and forecast accuracy.
• Coordinate pricing changes with CSM for contractions; churn accountability.
• Maintain cross-functional visibility for renewals.
• Record renewal activities accurately in CRM and ERP tools (Salesforce, CPQ, Intacct).
• Monitor forecast adjustments to reflect approved revenue changes.
• Based in Mexico City with a hybrid schedule (3 days/week in office).

🎯 Requirements

• 3–6+ years in renewals management (SaaS preferred) or CS with commercial responsibility.
• Experience processing renewals and contract amendments, including pricing adjustments and approvals.
• Experience with Enterprise and Mid-Market SaaS accounts.
• Strong experience with Salesforce, renewal forecasting, contracting workflows, and SaaS pricing (ARR, multi-year, uplifts).
• Proficiency in English for global communications (verbal and written).
• Excellent attention to detail; able to manage multiple renewal cycles simultaneously.

🎁 Benefits

• Major Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Meal Vouchers
• 30-day Christmas bonus