Renewals Specialist

📋 Description

• Build trusted relationships with SmartBear customers to support renewals, retention, and long-term
• Help customers realize value from their software investments through adoption, consultation, and
• Identify opportunities for account growth by aligning customer needs with additional SmartBear
• Engage customers proactively to understand business priorities, align SmartBear solutions to their
• Develop lasting customer relationships that improve retention and lifetime customer value.
• Encourage product adoption and license utilization by helping customers navigate onboarding and

🎯 Requirements

• 1–2 years of experience in a customer-facing role; sales, account management, customer success, or
• Bachelor’s degree or equivalent practical experience.
• A customer-focused, service-oriented approach and the ability to build trusted relationships across
• Strong written, verbal, presentation, and consultative communication skills, including the ability
• Analytical problem-solving skills and the ability to collaborate with others while taking ownership

🎁 Benefits

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to