Renewals Specialist

📋 Description

• Manage the full renewal lifecycle for existing customer accounts.
• Proactively reach out to customers before contract expiry to discuss renewal options.
• Build and maintain relationships with clients to tailor solutions.
• Collaborate with Sales, Customer Success, and Product for a seamless renewal.
• Analyze renewal metrics and trends to improve retention.
• Educate customers on the value of 1Password's security solutions and updates.

🎯 Requirements

• 2+ years in renewals, account management, or customer success in SaaS or tech.
• Strong understanding of SaaS business models, recurring revenue, and contracts.
• Strong communication and interpersonal skills; customer-focused.
• Analytical skills to interpret data and support decisions.
• Experience collaborating across Sales, CS, and Product teams.
• Proficiency with Salesforce (SFDC) and Gainsight; comfortable with other SaaS tools.

🎁 Benefits

• Health and wellbeing benefits.
• Maternity and parental leave top-up programs.
• Generous PTO policy.
• RSU program and retirement matching.
• Free 1Password account.
• Remote-first work environment.